BrightSuite's Privacy Notice
This Privacy Notice was last updated on February 22, 2023.
Who We Are
BrightSuite Home LLC, a Dominion Energy Company, provides innovative services for home security and smart home products designed to fit customers' unique lifestyles and help them make their homes and businesses smarter, greener, and more secure.
BrightSuite's offerings are not a part of the regulated utility services provided by Dominion Energy. Your choice of whether to participate in any BrightSuite offerings will not affect the price, availability, or terms of service for regulated utility services provided by Dominion Energy. BrightSuite may obtain regulated utility customer data from Dominion Energy regulated providers only if such customers have provided explicit consent to do so.
Privacy Notice
At BrightSuite, we value the trust you place in us when you provide us with your personal information. We take your privacy seriously and are committed to protecting it. This Privacy Notice describes the privacy practices of BrightSuite. This Privacy Notice applies only to the websites, mobile applications, services, or other points of collection upon which it is posted or noticed.
- This Privacy Notice applies specifically to BrightSuite products and services. If you are interested in Dominion Energy's Privacy Notice you can find it here: https://www.dominionenergy.com/privacy
- For details concerning how your personal information is collected, used, and shared while using and/or interacting with specific BrightSuite products and services, please visit “Product Details” section below
Each State Is Different
BrightSuite operates in many states. Each state has different laws and regulations governing how we collect, use and share personal information. This Privacy Notice generally describes BrightSuite's processes related to personal information. It also contains information or links to information specifically required by certain states, which may or may not be applicable to you depending upon your state of residency. Some examples provided below may or may not be applicable in your state.
What Personal Information Do We Collect?
BrightSuite collects information to provide better services to our customers and to users/visitors of our websites and mobile applications. Some of this information identifies, relates to, or is capable of being associated with a particular individual or household (“personal information”). We may collect the following categories of personal information:
| Categories | Some Examples Include: |
|---|---|
| Other types of personal information | Date of birth and payment card information |
| Commercial information | Records of products or services purchased or considered |
| Internet or other similar network activity | Information regarding a consumer's interaction with our websites or mobile applications |
| Geolocation data | Physical location. For example, where the BrightSuite services are installed |
| Inferences drawn from other personal information | Profile reflecting a person's preferences or tendencies |
Personal information does not include publicly available information or aggregated or de-identified information.
From Whom Do We Collect Personal Information?
We obtain the categories of personal information listed above from the following categories of sources:
- You or your agents, directly or indirectly. For example, from forms that you provide to us related to the goods and services we provide you, or from information we collect through your interactions with us (for instance when you call customer service)
- Our websites and mobile applications that may track your activity. For example, our websites may collect IP addresses and cookies through automated means
- Internet service providers and social media networks
- Data analytics providers
- Joint marketing partners who perform activities at the direction of BrightSuite
- Affiliates and vendors that interact with us in connection with the goods we offer and the services we perform
- Government agencies from which public records are obtained
How Do We Use Personal Information?
We may collect, use and/or share personal information, in accordance with applicable laws, regulations, and this Privacy Notice and restrictions, for one or more of the following purposes:
Servicing Your Account such as:
- enrolling you as a customer and managing your account
- determining your eligibility for particular products and services
- providing access to your account electronically
- verifying your identity and maintaining customer security
- providing our products and services requested by you
- providing vendor products and services as requested by you
- providing customer service and enhancing your customer experience
- billing your account and processing payment
- carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collections
Communicating with You such as:
- responding to your requests and questions
- presenting our website to you
- notifying you about updates or changes that may affect your services or access to our website or applications
- sending out newsletters or other information to which you subscribe
- providing you with email notifications and other notices concerning our products or services that may be of interest to you
Operating BrightSuite's Business such as:
- managing, maintaining, and developing plans for our products and services,
- supporting our business functions
- improving our products and services
- undertaking internal testing, research, and analysis for technological and product development
- maintaining security and detecting and prosecuting security incidents,
- managing relationships with vendors
- evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information is among the assets transferred
Performing Marketing Activities such as:
- notifying you about available products and services
- notifying you about products or service enrollment that was left incomplete
- administering promotional offers or contests that you participate in
- providing personalized ads and web content
- conducting market research and customer surveys
- creating customer prospect lists
- providing analytic services and/or enabling certain vendors to provide similar services on behalf of BrightSuite
Providing Third Party Services such as enabling vendors, on our behalf, to provide you or your household products or services you request or may be interested in Fulfilling Legal Duties such as:
- cooperating with governmental energy aggregators, regulatory authorities, and state tax collection authorities
- responding to law enforcement requests
- complying with an applicable law, court order, commission request, or request from other state or federal governmental agencies with legal authority to obtain such personal informationassisting emergency responders in situations of immediate threat to life or property
We also may collect, use or share your information for other reasons. In such an instance, the use or sharing of the information will be described to you upon the collection of the information.
With Whom Do We Share Personal Information?
BrightSuite respects the privacy of your information and aims to limit its disclosure, however, BrightSuite may share personal information in certain circumstances and in accordance with applicable laws and restrictions. We may share your personal information with the following categories of sources:
- Our subsidiaries and affiliates
- Internet service providers and social media networks
- Data analytics providers
- Joint marketing partners who perform activities at the direction of BrightSuite;
- Affiliates and vendors that interact with us in connection with the goods we offer and the services we perform
- Non-affiliated vendors or agencies, such as subcontractors providing requested goods and services, payment processors, customer survey administrators, and energy assistance agencies
- Third parties to whom you or your agents authorize us to disclose your personal information
- Regulators and governmental authorities
When we share personal information with others, BrightSuite implements reasonable contractual protections to limit third party use of your personal information. BrightSuite does not sell consumers' personal information for direct monetary consideration.
Protecting Children's Privacy Online
BrightSuite does not knowingly collect any information from any individual under 13 years of age. If you are under 13 years of age and using this website, please do not give us any personal information. If you need help, please ask a trusted adult.
Cookies & Online Advertising
Some of BrightSuite's websites and mobile applications use cookies, web beacons and other similar tracking technologies to enable essential features, or for data analytics and marketing purposes. For example, we use cookies and other tracking technologies to optimize the functionality of our website, to help us understand how our website is used, and to provide users with interest-based content or advertising based upon their browsing activities.
Some of our sites may use Google Analytics to analyze traffic. You can find out more information about Google Analytics cookies here:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
To opt-out of Google Analytics relating to your use of our Sites, you can download and install the Browser Plugin available via this link:
https://tools.google.com/dlpage/gaoptout?hl=en.
We also allow some third parties to place cookies on our websites and mobile applications. When you visit our websites or mobile applications, third parties may collect personal information about your online activities over time and across different websites or online services, including cookies and beacons.
n many cases, you can disable certain cookies through your web browser's privacy settings. Some web browsers can also transmit “Do Not Track” signals that indicate that a user does not wish to have activity tracked. However, currently, no universally accepted standard exists for how to interpret “Do Not Track” signals, and we do not have the technology to interpret such signals at this time.
Security
Protecting personal information is a top priority for BrightSuite. We take reasonable and appropriate safeguards to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no information can be guaranteed to be 100 percent secure.
Communication Preferences
This section of the Privacy Notice provides information about your options for receiving certain communications from BrightSuite. Please note, participation in certain BrightSuite products or services requires we communicate with you in certain ways that cannot be modified based on individual preferences.
Postal Mail
You may receive marketing solicitations via postal mail from BrightSuite, or our joint marketing partners or other authorized third parties. To opt out of such communications, please contact us using the form in the “Contact Us” section.
- You may receive email communications from us in connection with your use of our products and services, such as when you sign up for the products and services. For specific information regarding changing email communication preferences associated with your account, log in to your My Account portal and update your preferred communication preference or fill out the form in the “Contact Us” section
- In some cases, we may contact you to let you know about new products or services that may be of interest to you. These marketing emails will include an “unsubscribe” instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails
Mobile Applications
You may opt out of receiving notifications through our mobile applications. Either select the option to 'not allow' on the notification prompt the first time you open the app, or if notifications are already enabled, disable them for the app through Settings on your mobile device.
Targeted Communications on Social Media Sites
We use social media sites such as Facebook and Twitter to communicate with you about our programs and services. You can follow us on these social media sites to receive regular updates. These sites also allow us to present specific advertisements to you based on the personal information that both we and the social media sites maintain about you. We may share your personal information with social media sites for the purpose of providing you with customized ads. In some states, this may be considered a “sale” unless the social media site is acting as our “service provider” as that term is defined by law.
Nevada Residents' Rights
If you are a Nevada resident, you have the right to request that BrightSuite not sell your personal information. To submit this request, please send us an email at privacy@dominionenergy.com. However, please note that, as stated above in our Privacy Notice, BrightSuite does not sell personal information for monetary consideration.
California Residents' Rights
California law provides specific privacy rights to California residents. To review the section of our Privacy Notice for California residents, please visit here:https://www.dominionenergy.com/california-consumer-notice-of-privacy-rights.
As described in more detail in this section, California residents have the right to opt-out of the sale of their personal information to third parties. Please review the Notice of Right to Opt-Out of Sale of Personal Information here: https://www.dominionenergy.com/california-do-not-sell-my-info
Links to Other Websites
Our websites and mobile applications link to other websites that are not operated or controlled by BrightSuite. We do not monitor or control, and are therefore not responsible for, the privacy practices or the content of linked external websites. We recommend reviewing the privacy policies for any linked websites you visit.
Changes to Our Privacy Policy
We may make changes to this Privacy Notice periodically and will provide at the top of this Privacy Notice the date it was most recently updated. Using our websites, mobile applications, or services where this Privacy Notice is posted or noticed constitutes your acceptance of our privacy practices.
Product Details
This section provides details concerning how your personal information is collected, used, and shared while using and/or interacting with specific BrightSuite products or services.
- We have contracted with GreenMarbles to offer you smart home security products and services. GreenMarbles is an authorized “Alarm.com” dealer.
- When you purchase a BrightSuite Smart Home product, GreenMarbles (or a GreenMarbles subcontractor) performs the following activities:
- Enrollment
- Fulfillment and installation
- Billing
- Customer service and call center capabilities
- Alarm.com performs the following activities:
- software services to enable security, automation, and video
- The below table generally provides details concerning what personal information GreenMarbles and Alarm.com collect, use, or share while performing the above activities, which occur upon enrollment within the service. For additional information concerning Alarm.com's privacy practices, please visit https://www.alarm.com/legal/privacy
| Information Category | Example(s) | Collected by GreenMarbles? | Collected by Alarm.Com? |
|---|---|---|---|
| Consumer credit information | For the ability to extend credit/lease opportunities | Yes Consumer-agreed soft credit check to extend leasing options | No |
| Consumer payment information | Credit/debit card information. | No Payment processes handled through a third-party payment processor | No |
| Security Devices, including thermostat, video | Status, location, or settings of device | Yes Can see the status of the device and what rules or analytics have been set up; Cannot see camera footage | Yes Can see the status of the device and what rules or analytics have been set up; Cannot see camera footage |
| Professional Monitoring alarms | The dispatch of emergency personnel to respond to an alert. | Yes | No |
Contact Information
If you have questions about this Privacy Notice or wish to contact us concerning personal information you provided to us, you may reach us by email, telephone or US Mail as follows:
Email: privacy@dominionenergy.com
Toll-Free Telephone: 1-855-211-2315
Postal Address:
220 Operation Way
Cayce, SC 29033-3701
Attention: Dominion Energy Privacy Office (MC C211)