This Privacy Notice was last updated on February 22, 2023.
BrightSuite Home LLC, a Dominion Energy Company, provides innovative services for home security and smart home products designed to fit customers' unique lifestyles and help them make their homes and businesses smarter, greener, and more secure.
BrightSuite's offerings are not a part of the regulated utility services provided by Dominion Energy. Your choice of whether to participate in any BrightSuite offerings will not affect the price, availability, or terms of service for regulated utility services provided by Dominion Energy. BrightSuite may obtain regulated utility customer data from Dominion Energy regulated providers only if such customers have provided explicit consent to do so.
At BrightSuite, we value the trust you place in us when you provide us with your personal information. We take your privacy seriously and are committed to protecting it. This Privacy Notice describes the privacy practices of BrightSuite. This Privacy Notice applies only to the websites, mobile applications, services, or other points of collection upon which it is posted or noticed.
BrightSuite operates in many states. Each state has different laws and regulations governing how we collect, use and share personal information. This Privacy Notice generally describes BrightSuite's processes related to personal information. It also contains information or links to information specifically required by certain states, which may or may not be applicable to you depending upon your state of residency. Some examples provided below may or may not be applicable in your state.
BrightSuite collects information to provide better services to our customers and to users/visitors of our websites and mobile applications. Some of this information identifies, relates to, or is capable of being associated with a particular individual or household (“personal information”). We may collect the following categories of personal information:
Categories | Some Examples Include: |
---|---|
Other types of personal information | Date of birth and payment card information |
Commercial information | Records of products or services purchased or considered |
Internet or other similar network activity | Information regarding a consumer's interaction with our websites or mobile applications |
Geolocation data | Physical location. For example, where the BrightSuite services are installed |
Inferences drawn from other personal information | Profile reflecting a person's preferences or tendencies |
Personal information does not include publicly available information or aggregated or de-identified information.
We obtain the categories of personal information listed above from the following categories of sources:
We may collect, use and/or share personal information, in accordance with applicable laws, regulations, and this Privacy Notice and restrictions, for one or more of the following purposes:
Servicing Your Account such as:
Communicating with You such as:
Operating BrightSuite's Business such as:
Performing Marketing Activities such as:
Providing Third Party Services such as enabling vendors, on our behalf, to provide you or your household products or services you request or may be interested in Fulfilling Legal Duties such as:
We also may collect, use or share your information for other reasons. In such an instance, the use or sharing of the information will be described to you upon the collection of the information.
BrightSuite respects the privacy of your information and aims to limit its disclosure, however, BrightSuite may share personal information in certain circumstances and in accordance with applicable laws and restrictions. We may share your personal information with the following categories of sources:
When we share personal information with others, BrightSuite implements reasonable contractual protections to limit third party use of your personal information. BrightSuite does not sell consumers' personal information for direct monetary consideration.
BrightSuite does not knowingly collect any information from any individual under 13 years of age. If you are under 13 years of age and using this website, please do not give us any personal information. If you need help, please ask a trusted adult.
Some of BrightSuite's websites and mobile applications use cookies, web beacons and other similar tracking technologies to enable essential features, or for data analytics and marketing purposes. For example, we use cookies and other tracking technologies to optimize the functionality of our website, to help us understand how our website is used, and to provide users with interest-based content or advertising based upon their browsing activities.
Some of our sites may use Google Analytics to analyze traffic. You can find out more information about Google Analytics cookies here:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
To opt-out of Google Analytics relating to your use of our Sites, you can download and install the Browser Plugin available via this link:
https://tools.google.com/dlpage/gaoptout?hl=en.
We also allow some third parties to place cookies on our websites and mobile applications. When you visit our websites or mobile applications, third parties may collect personal information about your online activities over time and across different websites or online services, including cookies and beacons.
n many cases, you can disable certain cookies through your web browser's privacy settings. Some web browsers can also transmit “Do Not Track” signals that indicate that a user does not wish to have activity tracked. However, currently, no universally accepted standard exists for how to interpret “Do Not Track” signals, and we do not have the technology to interpret such signals at this time.
Protecting personal information is a top priority for BrightSuite. We take reasonable and appropriate safeguards to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no information can be guaranteed to be 100 percent secure.
This section of the Privacy Notice provides information about your options for receiving certain communications from BrightSuite. Please note, participation in certain BrightSuite products or services requires we communicate with you in certain ways that cannot be modified based on individual preferences.
You may receive marketing solicitations via postal mail from BrightSuite, or our joint marketing partners or other authorized third parties. To opt out of such communications, please contact us using the form in the “Contact Us” section.
You may opt out of receiving notifications through our mobile applications. Either select the option to 'not allow' on the notification prompt the first time you open the app, or if notifications are already enabled, disable them for the app through Settings on your mobile device.
We use social media sites such as Facebook and Twitter to communicate with you about our programs and services. You can follow us on these social media sites to receive regular updates. These sites also allow us to present specific advertisements to you based on the personal information that both we and the social media sites maintain about you. We may share your personal information with social media sites for the purpose of providing you with customized ads. In some states, this may be considered a “sale” unless the social media site is acting as our “service provider” as that term is defined by law.
If you are a Nevada resident, you have the right to request that BrightSuite not sell your personal information. To submit this request, please send us an email at privacy@dominionenergy.com. However, please note that, as stated above in our Privacy Notice, BrightSuite does not sell personal information for monetary consideration.
California law provides specific privacy rights to California residents. To review the section of our Privacy Notice for California residents, please visit here:https://www.dominionenergy.com/california-consumer-notice-of-privacy-rights.
As described in more detail in this section, California residents have the right to opt-out of the sale of their personal information to third parties. Please review the Notice of Right to Opt-Out of Sale of Personal Information here: https://www.dominionenergy.com/california-do-not-sell-my-info
Our websites and mobile applications link to other websites that are not operated or controlled by BrightSuite. We do not monitor or control, and are therefore not responsible for, the privacy practices or the content of linked external websites. We recommend reviewing the privacy policies for any linked websites you visit.
We may make changes to this Privacy Notice periodically and will provide at the top of this Privacy Notice the date it was most recently updated. Using our websites, mobile applications, or services where this Privacy Notice is posted or noticed constitutes your acceptance of our privacy practices.
This section provides details concerning how your personal information is collected, used, and shared while using and/or interacting with specific BrightSuite products or services.
Information Category | Example(s) | Collected by GreenMarbles? | Collected by Alarm.Com? |
---|---|---|---|
Consumer credit information | For the ability to extend credit/lease opportunities | Yes Consumer-agreed soft credit check to extend leasing options | No |
Consumer payment information | Credit/debit card information. | No Payment processes handled through a third-party payment processor | No |
Security Devices, including thermostat, video | Status, location, or settings of device | Yes Can see the status of the device and what rules or analytics have been set up; Cannot see camera footage | Yes Can see the status of the device and what rules or analytics have been set up; Cannot see camera footage |
Professional Monitoring alarms | The dispatch of emergency personnel to respond to an alert. | Yes | No |
If you have questions about this Privacy Notice or wish to contact us concerning personal information you provided to us, you may reach us by email, telephone or US Mail as follows:
Email: privacy@dominionenergy.com
Toll-Free Telephone: 1-855-211-2315
220 Operation Way
Cayce, SC 29033-3701
Attention: Dominion Energy Privacy Office (MC C211)